We accept the following currencies:
UK Pound Sterling (GBP)
US Dollar (USD)
Euro (EUR)

To change currency simply click on the flag of the country whose currency you would like to view the site in, which can be found at the top right corner of every page, but you can not change that during the checkout section.

We accept the following major Credit Cards via our hairtrade online payment module:

We accept the following major Credit Cards via Paypal:

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

Currently we are using Protx(Credit card) and Paypal as our credit card payment processor. When the order is placed at our website, the customer completes their online payment transactions securely on Protx & Paypal. They utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and the payment Web site cannot be read in the event someone else intercepts it. You will have an email confirmation when you finish your payment process and return to Hairtrade.com. Also you will get email notification whenever your order’s status has changed.

HairTrade.com adopts HackerSafe to proect customers’s Internet activities. This is achieved by apassing rigorous daily network security audits. HackerSafe is a service that looks for vulnerabilities on websites using automated tools. HACKER SAFE certification is the only security scanning technology recognized to meet both the FBI/SANS Security Test requirements and the security requirements of all major credit card companies - including Visa USA CISP, MasterCard SDP, American Express CID, and Discover Card.

We accept payment by Credit Card, or Debit card on the Internet, and Personal Cheque/Money order, Postal order for US customers

When you reach the final billing page and have successfully submitted your order; we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

If the payment is not authorised by your bank or card issuer, you will be contacted by us advising you of the reason why. (Please note some issuing banks may still reserve your funds for a period of time).

If you pay be GoogleCheckout it may spend a few moments to clear the payment, Normally it would be half an hour.

You’ve seen PayPal at eBay and scores of other leading online merchants -- and now you can use it here. PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal’s sophisticated fraud prevention system.


PayPal does not require membership to use credit card.

It’s easy to pay by credit card or by PayPal. You can pay by credit card without being a PayPal member. Note: if you are a PayPal member, you can either use your account, or use a credit card that is not associated with a PayPal account. In that case you’d also need to use an email address that’s not associated with a PayPal account.You can pay your Hair Trade’s Product by credit card online when you make a purchase at www.hairtrade.com. Please email us if we can help. info@hairtrade.com

You can pay by credit card without being a PayPal member. Paypal, the trusted leader in online payments, enables buyer and businesses to send and receive money online. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Below are some general steps using Paypal on HairTrade.com

• Select the product and add to your shopping cart you would like to buy
• Click checkout button by signing in or Checkout without registering on login page
• Choose shipping method
• Choose Paypal(Credit Card/Debit) as your payment method
• Now you should be directed to the Paypal payment center
• Log on and confirm the payment details
• Return to our website and you should see the order successful page

Currently we handle credit/debit card payment separately from our website so please return back to our website so that the order(s) get updated properly. If you still have problems please do not hesitate to contact us.

That’s it. Using PayPal at HairTrade.com really is that easy! If you are not a Paypal user please take a look at our demo below

The payment system is separated from our online shopping cart. During checkout stage you are redirected to the Protx secure online payment gateway where your card details are checked. Your credit card could be rejected by the following possiblities:

• Card holder name is incorrect
• Billing address is incorrect
• Numbers/expiration dates are incorrect
• Issue number is incorrect
• Not enough balance
• Your issued bank blocks the card from internet usage for security reasons
• Unusual or unusually large transaction
• The issuing banks server was down/unavailable for some reason
• If a credit card has been used several times in one day for

We include as much information as possible about a product on the product page. Usually, more detailed information like product length and units can be found on product page. If you need more detailed information, please contact us quoting the product name, model(if available), which can be found on the product page (e.g. Human Hair Silky Weaves P27/613).

Unfortunately some items will be out of stock or be removed from the site altogether if discontinued. Please be advised that our Customer Care team cannot tell you when a product will be back in stock. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

This means that the product is temporarily out of stock or has been discontinued. Tip - We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. We would advise you to keep checking the site to see if your desired item becomes available again.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

If the product status is not yet in ’Dispatched’ then it may be possible to amend it. Please note that we can only:

• Change size and colour options
• Cancel items from your order or cancel your entire order
• Change delivery details

Unfortunately it is not possible for us to:

• Add items to your order
• Upgrade your order postal method

If your order status is ’Dispatched’, no order amendments are possible. You will need to return the order to us

To change your order please contact us via our website with your Order Number and include details of the amendment(s) required. Customer Care will then reply to your e-mail to either confirm that the amendment has been processed, or to advise if it has not been possible to amend the order for any reason.

It is our policy to endeavour to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider for what could be a number of reasons (they are viewed as junk mail, your mailbox is full etc...), or the email we have sent you could be delayed by general internet traffic. If you have not received a reply from our Customer Care team within 2 working days, please contact Customer Care stating your secondary email address or a family member’s or trusted friend’s email address. Please include YOUR Name, registered HAIRTRADE email address, order number (if applicable) and original query. Please also state that your original query was not replied to and we will look into this on your behalf.

We only reply email sent to info@hairtrade.com, please make sure you send to the right address.

For orders made from the UK or the European Union, 17.5% VAT is added. VAT is a tax that you pay when you buy goods and services in the European Union (EU), including the United Kingdom. Where VAT is payable it’s normally. The price shown on our website include VAT.

When you see the order is on ’Preparing [PayPal IPN]’ status it is because you chose Paypal as the payment method but you abandoned (not paying) the order(s). Please ignore this as you will never charged from such order(s) and they will be deleted automatically later.

Currently we handle credit/debit card payment separately from our website so please return back to our website so that the order(s) get updated properly. If you still have problems please do not hesitate to contact us.

We will ship your order at SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us your full delivery address including post code/zip code, county/provice name. Please also remember to leave your contact number and email address.

• Your order will be DISPATCHED between 3-4 pm on the same working day, provided the order is placed before 12.00pm (Saturday, Sunday and Bank Holidays are not classed as working days). More info
• All items are sent out with the chosen postal service on the next working day of payment received. Delivery is not possible on a Saturday, Sunday or Bank Holiday. All prices include package and postage charges.
• If you have any urgent need please call us on: 0845 051 0342. Cost subject to weight. Prices refer to the following table. If you want to make a purchase out of our weight range, please Contact Us
• After your order has shipped: The delivery address may not be changed

UK Customers: You may select one of the following two delivery methods at the final billing page:

• Royal Mail Register (arrive in 2-5 working days) more info
• Royal Mail Special Delivery (arrive in next working day) / Special Delivery Special Delivery 9AM (arrive in next working day before 9AM) more info

Register (cover up to 32 pounds)		Special Delivery (cover up to 500 pounds)
Not Over(g)	Price	Not Over(g)	Price
60	£1.65	100	£5.00
Each additional 100g or part thereof 90p		500	£8.00
		1000(1kg)	£13.00
		2000(2kg)	£18.50
		10000(10kg)	£30.00
		Maximum 10kg per package

International customers:
Cost subject to weight. Your mail is despatched on the first available flight and receives a registered delivery. You may select one of the following two delivery methods at the final billing page:

• Royal Mail International Signed For (Online tracking, Signature taken on delivery at destination) more info
• Royal Mail Airsure (Fastest, secure and reliable service) more info

The time it takes to different countries:

• USA & Canada (approximately 8 working days)
• Europe (approximately 4-8 working days)
• Australia, Japan & New Zealand (approximately 8-14 working days)

Royal Mail International Signed For Not Over(g) Price Not Over(g) Price 100 £6.5 600 £11.4 200 £7.4 700 £12.4 300 £8.4 800 £13.4 400 £9.4 900 £14.4 500 £10.4 1000 £15.4 Each 20g thereafter add 25p

Royal Mail Airsure +£1.5 for each Air Mail postage price up (Keep your item covered with up to £500 compensation)

*Please note that delays can occur in customs, and these delays are beyond our control
*The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note most orders require a signature on receipt
**Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We use Royal Mail for deliveries within the UK, Europe and Rest of World.

Yes, anyone at the specified delivery address can sign for the goods.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We deliver to the following countries: (in alphabetical order) Notice: We ship all products to US except the I & K instant clip in hair product

Austria Australia Belgium Canada Cyprus Czech Republic Denmark Estonia

Finland France Germany Greece Iceland Ireland Italy Japan

Latvia Lithuania Liechtenstein Luxembourg Malta Netherlands New Zealand Norway

Poland Portugal Slovak Republic Slovenia Spain Sweden Switzerland United States

You can simply choose the options available during check-out. The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please tell us any of your posting enquiry by adding your own message in the message window while you proceeding your order.

GoogleCheckout spends a moment to clear credit card payment (from google new to google processing. If you choose to pay by GoogleCheckout, the order transaction time refers to the payment clear time rather than the order has been generated. (for example if you place an order at 11:55am with Googlecheckout and the payment goes through at 12:05pm. Your order will be shipped on the next working days.)

Always make your you provide the correct delivery address. Orders with Roymail Special Delivery (Next Day) always arrive on time. In experience however there are very rare situation that it delays. We are not responsible for orders that have been delayed by the carrier over which we have no control. Please place your order earlier to avoid delay

If after 25 working days of despatch you still have not received the item please Contact Us and we will track the item and send the replacement or refund you if lost.

If you are registered with us you can always track your order status by logging into your account Login. The order tracking number is sent to you via email when the order has been despatched. You can also track the package via RoyalMail

If for any quality reason you are not completely satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt; Or exchange the item for a different size / colour if preferred. Returns Address: Unit 381B Jedburgh Court, Team Valley Trading Estate, Gateshead, Tyne & Wear, NE11 0BQ, United Kingdom.

Please note: All returns and exchanges must be in original condition (band intact for hair bonding). For hygiene reason, hair products are not refundable/exchangeable once they are opened or tried on. Please check the extension colour before untie the golden band. Returns and exchanges are accepted up to 14 days after delivery. Postage cost will be charged for all returns and exchanges except quality issues.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please make sure to include a copy of the original invoice/recipt that has the order number on and put a brief note for return reason. It may delay your refund/exchange process if you do not include them.

If the item you received is not what you originally ordered, please Contact Us quoting your order number, your name and address, details of the product(s) and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

If the item you received is faulty, please Contact Us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

Before contacting us please take note of the timescales required to process a refund:

• Please allow 3 working days from receipt of a return for us to process a refund.
• Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address where your Order Confirmation email was sent).
• After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This timescale is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days.

Before contacting us please take note of the timescales required to process an exchange:

• Please allow 3 working days from receipt of a return for us process an exchange.
• Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
  - UK - Up to 4 Working Days
  - European Union - Up to 8 Working Days
  - Rest of World - Up to 14 Working Days

If you are returning an item, or items to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

If the item you received is faulty, please Contact Us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please Contact Us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item from us and have requested a refund.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click ’add to cart’. You can then go back and add additional items to your shopping cart or ’checkout’. Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).

No, we do not have a shop, we are a UK based Internet Retailer. We do however deliver to most countries.

We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices passing the savings on to you. Please note that in surveys, our customers have overwhelmingly and consistently said they wanted cheaper prices over anything else.

We guarantee all of our Human Hair extensions are 100% selected Grade A real Human hair and tangle free for 90 days. We accept all return for quality problem and refund all your pay includes postage.

If the pop-up window appears to freeze it is likely that your Internet Browser is not fully up to date and we suggest running Microsoft’s Windows Update to install the latest updates. The General step for updating your Browser(Internet Explorer for example) is below:

1. Launch Internet Explorer on your local machine (from the desktop icon or the Start menu)
2. Once Internet Explorer has started type http://windowsupdate.microsoft.com in the address bar
3. Internet Explorer will connect to the Windows Update web site. Click on Scan for updates to get started
4. You will see something like a gauge as Microsoft Windows Update determines what software is needed to update your computer.
5. Once the needed updates are found you will have a chance to review the updates before the software patches are installed. Click on Review and install updates to proceed.
6. Click on Install to install the needed software patches
7. You will be asked to accept the terms of the License Agreement. Select Accept to continue.
8. Next you will see the window below as the software is downloaded and installed on your computer.
9. You will be asked to reboot your computer after which you are done.

Maybe you registered with more than one email address? It is often the case that people forget which email address they used to register with us. Remember you must use the exact email address and password combination with which you first registered in order to log back in to the site.

Maybe you have forgotten your password? If so we can send you your password to the email address you registered with us. Just fill in the box by ’Password Forgotten? Click here’ on the login page. If you still can’t receive the new password please Contact Us

If these are not successful or you have other email address or password related problems please Contact Us with your quoting your registered email address.

The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the ’Tools’ tab at the top of your Internet Browser, then select ’Internet Options’. On the first screen that pops up, select ’Delete Cookies’ then click ’OK’. You should then not experience any further shopping cart problems.

Certain customers are having a problem whereby they place an item in their shopping basket, browse the website further and place another item in their basket, but when they return to their basket the first item has disappeared.

If this is happening to you, it may be because you are using the ’back’ button on your browser, rather than the links in the website itself. Please try again using the ’continue shopping’ button on the basket page and then only click on links within the HAIRTRADE website. Do not use your ’back’ button, or any other button on your browser if you can help it.

We use cookies to remember who you are, please make sure that you can accept cookies from us, for an explanation of cookies Click here. For help with enabling cookies Click here.

If these problems persist please Contact Us

On the Home page a popup window(image) Could be present for promotion and news depends on different period. Except this HAIRTRADE does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it by using a tool such as Ad-aware.

Before contacting HAIRTRADE we recommend that you update your PC using the Windows Update tool.

If problems persist please contact Contact Us

• Your Operating System (e.g. Windows XP, Mac OS 9.0)
• Internet Browser (Internet Explorer 6, Netscape 7.02)
• What URL you were trying to access (e.g. http://www.hairtrade.com/index.php)
• What time the problem occurred
• Please cut and paste into the email any error message that appeared on the screen