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Customer Services
Customers Faq
Privacy Policy
Your Privacy

HAIRTRADE are totally committed to protecting the privacy of our site visitors and customers. The HAIRTRADE team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.


Privacy policy

Under HAIRTRADE.com’s privacy policy we may disclose to third parties certain information contained in our Users’ registration applications, but we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.


Your Consent

We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.


Communication & Marketing

By becoming a member of a HAIRTRADE and providing HAIRTRADE with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your HAIRTRADE membership and the products & services we offer including clothes, jewellery, sunglasses, accessories etc.) which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you.


Opting out of Communication

All HAIRTRADE members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails,postal,telephone) from us and/or selected third parties we recommend you opt-out by visiting ’My Account’ on the HAIRTRADE website. You can access ’My Account’ once you register and login. Simply register/login to HAIRTRADE and you can then tailor the communications (emails,postal, telephone) you would like to receive.


Checking your details

If you wish to verify the details you have submitted to HAIRTRADE you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe.


What are Cookies?

We collect information about our customers via server logs, cookies, order forms and competitions. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The information collected in this way can be used to identify you unless you modify your browser settings. None of our cookies store any credit/debit card information nor password details.

The tables below explains the cookies we use and why.

Strictly Necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Cookie Name Purpose
osCsid This is used for the purposes of session management in our application server.
Performance Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Cookie Name Purpose
_utma
_utmb
_utmc
_utmz
(Google analytics)
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.Click here for an overview of privacy at Google
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Functionality Cookies
These cookies allow our website to remember choices that you make (such as your user name, language, or the region you are in), and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. By using our website, you agree that we can place these type of cookies on your device.
Cookie Name Purpose
n/a n/a
Targeting and Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are placed by advertising networks or affiliates with our permission. They remember that you have visited a website and that this information is shared with other organisations such as advertisers.
By using our website, you agree that we can place these type of cookies on your device. If you would like to disable any of these cookies, please see the table below and the section below headed "How to Restrict or Block Cookies" for further details.
Cookie Name Purpose
n/a n/a
How to Restrict or Block Cookies
If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The "Help" function within your browser should tell you how. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

You may also wish to visit www.youronlinechoices.com/uk/your-ad-choices to learn more about the cookies on your device set by other companies, and opt out of them if you wish.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.