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We will ship your order at SAME/NEXT working day of payment receipt. To process your order quickly and correctly, please provide us your full delivery address including post code/zip code, county/provice name. Please also remember to leave your contact number and email address.
* Your order will be DISPATCHED on the same working day, provided that the order is placed before 3pm (Saturday, Sunday and Bank Holidays are not classed as working days).
* All items are sent out with the chosen postal service on the next working day of payment receipt. Delivery is not possible on a Saturday, Sunday or Bank Holiday. All prices include package and postage charges.
* Cost subject to weight. If you have any urgent need please call us on: 0845 051 0342 international: (0044) 191 4911551. The postage price is listed below. If you want to make a purchase out of our weight range, please Contact Us
* After your order has shipped: The delivery address may not be changed
* Some items are not available for specials/next day devlivery, they are specified in the products description
: £2.6 (not over 150g) Or £4.5 delivered within 2-5 working days
: £6.6 delivered within 1-2 working days (majority arrive next day by 5pm)
: £7.6 (not over 500g) Or £12 delivered 1PM next working day
: £19.8 delivered 9AM next working day
For next working day delivery, you must place your order before 3pm Mon-Fri (GMT), We cannot guarantee delivery on Saturdays. Excludes Channel Islands, Jersey and BFPO addresses. We do not deliver on Public Holiday/Bank Holiday.
: £13 delivered within 3-8 working days | to over 100 countries
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| USA | £26.7 |
Canada | £26.7 |
Australia | £31.3 |
Cyprus | £28 |
| New Zealand | £34.6 |
Gibraltar | £30 |
Norway | £29.1 |
Ireland | £20.2 |
| Slovakia | £26.4 |
Germany | £14 |
France | £14 |
Czech Republic | £23.1 |
| Denmark | £23.1 |
Finland | £23.1 |
Italy | £23.1 |
Greece | £23.1 |
The time it takes to different countries:
*Europe (approx. 2-5 working days) *Rest of the world (approx. 3-8 working days) |
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Your mail is despatched on the first available flight and receives a registered delivery.
*Please note that delays can occur in customs, and these delays are beyond our control
*The cost of shipping is calculated automatically on the checkout page once the delivery destination is confirmed. Please note most orders require a signature on receipt
**Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Next Day Delivery Policy.
You need to order before 3pm (Mon-Fri) for guaranteed next working day (Mon-Fri) delivery. We cannot guarantee delivery on Saturdays. Notice that some products will not be available for next day delivery and those are stated on the indivdual product page. You may not be able to receive these items on the next working day even you choose the next day delivery service. However you will receive the items on the next working day upon despatch.
Why have the order delayed/lost?
Always make sure you provide the correct delivery address. Orders with Roymail Special Delivery (Next Day) always arrive on time. In experience however there are very rare situation that it delays. We are not responsible for orders that have been delayed by the carrier over which we have no control. Please place your order earlier to avoid delay. If after 15 working days (25 working days for overseas parcels) of despatch you still have not received the item please Contact Us and we will track the item and send the replacement or refund you if lost.
Different Delivery and Billing address?
It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.
Which courier company do you use?
We use Royal Mail, Interlink Express UK and UPS for deliveries within the UK, Europe and Rest of World.
Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
Different Delivery and Billing address?
It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.
Do I have to pay import charges?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Choosing a shipping method
You can simply choose the options available during your check-out. The cost of shipping is calculated automatically on the checkout page once the delivery destination is confirmed. Please tell us any of your posting enquiry by adding your own message in the message window while you proceeding your order.
Free Delivery Policy
It is shipping free for all products marked with ‘FREE UK DELIVERY ITEM’ logo. You still need to pay for the postage for other non-free shipping items in your shopping cart if there is any. If the value amount of free delivery items in your cart is same as, or more than other items, the whole order will be shipping free.
Free delivery service only applies to UK shipping address. It will be delivered by our standard shipping service and it takes 2-5 working days upon despatch. The free delivery service will appear on the delivery information page during your checkout process when it is applicable.
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