FAQs for Hair

The following is a list of answers to the most frequently asked questions. We’ve also provided handy colour codes and a colour chart that applies to all of our hair extensions and wigs. If you happen to have a question that is not listed on this page, please contact us by phone to speak with one of our hair specialists. You can also email your inquiry and we will respond to you shortly.

Colour & length

The hair extensions we sell are available in different length: 14”, 18”, 22”, 26”

If you still have a question about matching your color, please email us at info@hairtrade.com We usually reply within 1 business day. If you need immediate help please call during business hours (9:00am - 5:30pm GMT) at 0845-051-0342.

Colour match

Not sure what colour of hair extensions/products you need? You can upload your photo here (need to login) and we will try our best to match your hair. We will try our best to suggest the closest colour to match your hair, however we cannot guarantee an exact match due to a number of factors:
  • Photo quality
  • Always use your extension products advised by stylist
  • Never tip your head forward when washing, always tilt your head back
  • Screen resolution
  • Lighting conditions of the environment where the photo was taken
  • Colour does not exist in our product range
If we decide that we are unable to match your hair using your photograph, we will contact you and suggest that you send a sample of hair for us to match.

Colour sample

How to order colour sample

The ’Order Colour Sample’ button is available on every hair extensions product info page and it is closed to the ’Add To Cart’ button. To add a colour sample into your cart simply open the desired product and select the products options/attributes (if applicable) then click the ’Order Colour Sample’ button. View Hair Extensions

Is the colour sample Free

It costs 1 pound (without discount) and it is free when you order hair extensions products from us next time and you will receive the gift voucher code when you order the colour sample. Notice that if you order more than 1 colour samples you can use the gift voucher code the same number of times as the amount of colour sample you order (e.g. if you order 3 different colour sample you can use the gift voucher code for 3 times). And you can only use the gift voucher code once per order.

How to Redeem the colour sample gift voucher

To redeem enter the gift voucher code during the checkout process at our store. You will need to register on Hairtrade.com to redeem the gift voucher. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your order total info.

Hair samples are not refundable.

If you have any problem please Contact Us

Colour tips

When selecting a color, keep in mind, an exact match may not be possible. Try blending a color that is slightly lighter or darker than your own hair, as it is likely to look more natural and will add depth and variance to your color.

Buying a color ring has never been more affordable! This is a great option for frequent hair extension and hairpiece wearers, and makes changing colors a breeze. It is also fun to share with friends and family. Click here to order the I&K 100% Human Hair Colour ring.

If you need the help of matching your hair colour, send a hair sample or a piece of fiber from your favorite hair extension or hairpiece and let us find the perfect color blend for you. Finding the perfect color for you is easy with us. Send us a hair sample and let us find the perfect color match for your hair. Alternatively you can upload an image of your hair and will match it for you, to do that simply login and select the option within My Account page.

Human Hair Extensions & Hair Pieces

Hair extensions are not something you can just ”put in” like hair dye or other hair accessories and products. While clip-in hair extensions are easier, and there is more leeway for mistakes, human hair extensions that you apply with glue require much more skill and experience. It is always best to ensure that you apply any hair extension with a great deal of care. Hair pieces and extensions that are made from 100 percent real human hair are one of our specialties and we offer a variety of styles, including those made from European human hair as well as many other selections. Hair Trade also offers Remy hair extensions, as well as stick hair shapes and pre-bonded hair extensions that are easier to apply. If you are not yet convinced that our products truly do look and feel like real human hair (because they are!), then you can always opt to purchase a hair extension sample in order to see it with your own eyes.

With everything from hair extensions care products to the most authentic human hair wigs and extensions, Hair Trade has all of your clip-in hair piece and hair extension needs covered! For more information, please click on the questions below to view the answers, or call contact us today.

Hair extensions & care

What are hair extensions?
Hair extensions are a technique of adding hair that is not your own onto your own hair. This is achieved by different methods (Weaving, Braiding, Bonding, Strand by Strand, Latch hook etc. ). They are applied by skilled hair professionals and offer instant methods of changing your appearance. They can be washed, cut and styled to a person’s individual taste

How many packets do I need for full head hair extension?
For hair weft under 18 inches, one packet is enough for full head. Over 18 inches, you should need more the one. If a hairdresser is doing your hair it is advisable to check with them as to how much you require for the hairstyle.
For the pre bonded hair, you should need 150-200 strands.Once again this depends on the style.
For other methods eg strand by strand you will need to consult with your hair dresser.

How long will it take to add extensions to my own hair?
It depends on what you want. If you are looking for just a few temporary extensions before you go out and dazzle at a party, or to enhance your confidence ahead of a mini-break with someone special or someone new, having hair added in need not to be a long process. However, if you are looking for a bigger and more permanent transformation it can take hours.

How can I do hair extensions by myself?
Normally, Weft hair are applied in rows across your head with adhesive or sewed to braids. Some hairdressers prefer shrinkies/shrink-links and micro ring or fusion for pre bonded hair, the hair comes already separated into individual strands ready for application with glue on the tips.

How long do hair extensions usually last until they fall out or you have to take them out?
No extension system should stay in longer than about 3 months (weaves or braided wefts should be redone much sooner than that, every 4-6 weeks) and anyone who tells you otherwise is lying to you. Once your roots grow out and your hair looks MUCH thinner on top than on bottom and you can actually see a line between the thinner and thicker hair. Then you must decide if you want to get more extensions added or cut them out/thin them out

Will my new hair feel heavy?
At first you will definitely notice your extra hair. The extra volume may also initially be an enjoyable novelty - but it is surprising how quickly you get used to having a gloriously full head of hair. Our extensions are so closely matched in look and weight to your real hair that, within hours, they start feeling entirely your own.

How do I look after my extensions?
Your new head of hair will look and feel just like your own. You can wash, dry and style it just as you would your own hair. If you have fake hair added and are totally new to extensions you will be advised to come into the studio for your first wash and aftercare a few days after having your extensions added. This is use full with this type of hair as their are a few minor differences from real hair. After that, you are free to enjoy and experiment with your new hair at home. This process is not necessary with real hair.

After Care Advice
  • Before shampooing your extensions, detangle your hair from the ends to roots
  • Always use your extension products advised by stylist
  • Never tip your head forward when washing, always tilt your head back
  • Pat your hair dry and squeeze gently
  • Spray our product evenly into hair before brushing
  • Separate hair to avoid matting then detangle hair gently with extension brush provided
  • Then Blast the roots with a cool heat to dry bonds before styling
  • No products should be used on extension bonds other than what has been recommended by the stylist
  • Do not use wax or oils on or near your bonded areas
  • When washing your hair do not massage or twist your hair and do not use red hot water
  • Do not apply conditioner to the areas where the extensions are attached
  • After washing do not roll or rub hair into the towel
  • Do not twist or play with the seals as they may loosen
  • Because the hair is already processed it is advisable not to tint, colour or perm
  • Do not attempt to remover your hair extensions yourself
  • Do not use hair products other than what stylist advised
  • If you go to the swimming baths, coat your hair thoroughly with a mixture of water and conditioner and tie it back to help prevent the chlorine
  • Wash thoroughly afterwards and apply a generous amount of conditioner

Can I use a hairdryer, hot rollers, hot sticks, tongs and other styling equipment?
Yes, you can use all of the above with real hair however with fake hair tongs cannot be used. We will explain and if you would prefer show you exactly how to achieve the styles you want.

Is it safe to leave my hair to dry naturally?
Yes, once again, you can treat your extensions just like your own hair. Wet extensions look just as natural and organic as freshly washed hair.

What is real remy hair?
It Is cut from one persons head & sewn in the same direction hair naturally grows. Unlike other commercial hair The Cuticle is just like nature intended it to be. Texture is silky soft. Cuticle hair is created by careful processing which leaves the cuticle layer of the hair in place. The result is a superior hair item that colors beautifully - it has the highlights and natural shading just like your hair. Please see the picture.

How long does the human hair extensions last?
Normally it can last from three to six months if the hair extensions are taken care in good/proper condition and correct ways.

We guarantee all of our Human Hair extensions are 100% selected Grade A real Human hair. We accept all return for quality problem and refund all your pay includes postage, except for those hair extensions that have been chemically treated/processed by customers.

After care

Washing Hair Extensions

  • Brush your extensions before washing so that they do not become tangled. Using a soft bristle brush, gently start at the ends of your hair and work your way up
  • Always use a moisturising shampoo and conditioner - it will nourish and give the extensions a longer life. We recommend using I&K Moisturising Shampoo and Conditioner. Do not apply conditioner to the areas where the extensions are attached
  • Use warm water (never hot) when washing your hair extensions and always tilt your head back - never tip your head forward
  • After washing, pat dry and squeeze gently (do not rub, massage or twist)
  • To dry, blast the roots with a cool heat to dry bonds before styling
  • No products should be used on extension bonds other than what has been recommended
  • For those using clip-in hair extensions, you should only need to wash them after you have worn them around 4-6 times. Again, detangle before washing, soak in warm water letting the water run from the clip end down and apply a moisturising shampoo and conditioner. Gently run your fingers from the clip end downwards to clean the extensions. But do not scrub or twist. Pat dry with a towel and gently detangle. Finally, store your clip-in hair extensions with the clips closed to avoid any tangling.

Styling Hair Extensions

  • If you style your hair a lot, either blow drying or with straighteners, use a heat protector spray such as I&K Heat Protector Spray so that less damage is caused
  • Separate hair to avoid matting and detangle hair gently with extension brush
  • Always blow dry your hair on a low setting
  • To help with styling, we recommend I&K Styling and Fixing Spray to add volume and texture, I&K Shimmer Gloss Spray to give a high gloss shine or I&K Hair Extension Serum to revive damaged hair and smooth split ends
  • Do not use wax or oils near your hair extension bonds
  • Do not twist or play with the hair extension seals as they may loosen
  • It is advised not to tint, colour or perm the hair extensions as the hair is already processed
  • Do not attempt to remove your hair extensions yourself
TOP TIP: While exercising, tie your hair up so that it prevents tangling. If you swim, always wear a swimming cap. Chlorine damages hair extensions just as it does to your own hair! A good tip is to coat your hair thoroughly with a mixture of water and conditioner if you go swimming, and wash thoroughly afterwards, applying a generous amount of conditioner. Also, when sleeping tie your hair in a loose plait to minimise tangling and matting.

How long do hair extensions usually last?

This depends on which hair extensions you have. If they are taken care of correctly, Remy hair can last on average up to 4-5 months, I&K Gold hair extensions (100% human hair) can last on average up to 3 months, and Synthetic hair can last on average 2-3 months. It also depends on how frequently you wash your extensions and how often you style your hair.

How long should I wait to wash pre-bonded extensions for the first time?

Do not wash your hair for at least 3-4 days after having your hair extensions put in so that the bonds can fully harden. The longer you wait, the better it is for the longevity of the bonds.

Why are the bonds on my hair extensions falling out?

The reason for bonds falling out is that they have not been applied correctly; therefore they can become loose and fall out. Using products that are not suitable for extensions can also cause bonds to fall out. It is essential to use products specially designed for hair extensions as many of the standard high street brands contain high volumes of sodium chloride (salt) which will dry out your hair, and silicone based ingredients which can cause the bonds to weaken. Do not apply products directly onto the bonds as this can also weaken them.

You should also take care when brushing your extensions so that you do not pull at the bonds - brush from the ends to the roots to detangle the extensions, using a hair extension brush.

Why are my hair extensions becoming matted?

Hair extensions can become matted easily if the incorrect products are used. When washing, use a shampoo and conditioner for dry hair that is moisturising and remember to tilt your head back, never forward and pat dry - do not rub or twist the extensions.

When brushing the extensions, start at the bottom and work your way up to the roots to avoid matting, using a brush specially designed for hair extensions. Brush your hair prior to washing to avoid any tangling.

When sleeping, tie your hair in a loose plait as this will minimise tangles and matting overnight. Do not go to bed with wet or damp hair, ensure it is fully dried before sleeping as this is also a major cause of matting in hair extensions.

My extensions feel dry, what can I do?

It is essential to use the correct products for your hair extensions. Extensions must be washed using a moisturising shampoo and conditioner for dry hair. Try to let your extensions dry naturally as much as possible as over styling and blow drying can damage hair and cause it to become dry.

Can I use a hairdryer, hot rollers, hot sticks, tongs and other styling equipment?

Yes, you can use all of the above with real hair however with synthetic hair tongs cannot be used unless stated. When styling, use products to protect the hair such as I&K Heat Protector Spray as the more heat you use on the hair extensions, the shorter the life span of the hair.

Is it safe to leave my hair to dry naturally?

Yes, you can treat your extensions just like your own hair. It is more beneficial to leave your hair to dry naturally as this will mean less heat and styling damage, keeping your extensions in better condition. However, before sleeping, ensure that extensions are dry before going to bed.

Can you colour hair extensions?

Although 100% human hair extensions can be coloured, we do not recommend that you do this as the quality of the hair cannot be guaranteed after it has been coloured. Just like your own real hair, colouring the extensions can cause damage and weakness, therefore it will shorten the life span of the extensions. If you choose to colour your extensions, we suggets testing it on a small area of the hair first to ensure the colour takes to the hair and well and does not cause damage.



  • Tel: 0845 051 0342
  • Customer Services hours:
  • Mon-Fri, 9am-5:30pm GMT